Many questions about our products and their care can be found on our Frequently Asked Questions page. For any other customer service questions please call us directly at 1-800-290-9199 or send an e-mail to our customer service department.
What are your business hours?
Customer Service Representatives are available Monday – Friday, 8:00 am – 5:00 pm Central Time. If you are calling after hours, please leave a message, and a Representative will return your call the next business day.
What do I do if I do not like it? Can I return it?
The Cuddle Ewe Underquilt has a 30-day money back guarantee and a 5-year guarantee on workmanship.
30 Day Money Back Guarantee: Once you purchase a Cuddle Ewe Underquilt, you can try it in your home for 30 days. If for any reason, you do not like the Cuddle Ewe, you can return it within the 30 days at your expense, and we will refund the purchase price of the Cuddle Ewe, less shipping charges.
5 Year Guarantee: The Cuddle Ewe Underquilt in unconditionally guaranteed against defects in materials and workmanship for 5 years from the time you receive it. This would apply to seams falling apart, tufts coming out, fabric ripping, etc. It does not apply to the wool compressing.
How do I return my Cuddle Ewe?
When you receive your Cuddle Ewe, there will be a Return Instruction form in your box. You will need to save this and the original box and use them if you decide to return your Cuddle Ewe. First, you MUST call Cuddle Ewe., at 1-800-290-9199 to get a Return Authorization Number. Without this RA number, you might not get a credit/refund for your return. Fill out the rest of the Return Form, put it, along with the items you are returning, back in the original box, and send everything to:
101 Broadway Ave.
St. Peter, Minnesota 56082
You may send it back whatever method you choose, as you pay for the return shipping costs. Once the items are received at the Cuddle Ewe, they will notify the Cuddle Ewe. and a credit less shipping fees will be issued to the credit card used to make the original purchase. A credit memo will then be mailed to you as confirmation that we have issued the credit/refund.
How do you ship?
We ship with UPS or SpeeDee, Ground Service, to the 48 continuous United States. Alaska and Hawaii we ship with the US Post Office, Parcel Post service unless you call us ahead of time and arrange for Priority Mail service. Any International orders would ship with the United States Post Office, Global Express Mail. Please call for current rates for any Alaska, Hawaii, or International orders.
How soon will my order ship?
We typically ship within 2 to 3 business days of receipt of the order. Shipping times will take another 4 to 6 business days. You should have your order within 2 weeks of placing the order.
For any other customer service questions please call us directly at 1-800-290-9199 or send an e-mail to our customer service department.