Cuddle Ewe™ Privacy Policy

Ownership of CuddleEwe.com and Cuddle Ewe™
CuddleEwe.com and the Cuddle Ewe™ brand are wholly owned by The Merlo Company, Inc., P.O. Box 570, Litchfield, MN, USA, 55355, 1-800-290-9199.

Security/Credit Card Information
The Merlo Company, Inc. provides secure online ordering for your protection and ease of mind. Our system automatically purges and destroys sensitive credit card information on a routine schedule. We also use Secure Sockets Layer (SSL) encryption technology to ensure secure transmission of sensitive information during the checkout process.

Visitor Information
When you visit us our site automatically recognizes your browser type, referring sites and internet service provider. Other information that is automatically gathered is related to the number of pages visited and the amount of time spent on our site. We review this information to improve our website and to help us tailor our site to your needs.

Information Provided by You
If you place an order, you may be asked to provide certain personal information such as your address, phone number and e-mail address. Your shipping and billing address will be used to complete the billing process and ship your order. Your e-mail address will be used by us to notify you of your order confirmation or ask questions about your order. We may use it to respond to questions that you have asked us. With your permission, we may send e-mail notices to you regarding new products, weekly specials or online promotions. We will not rent or trade your e-mail address to other companies for any reason.

Any other personal information that you may provide to us as part of a survey will only be looked at as part of a larger pool of similar information from many other customers and will always remain confidential. This information will be used to help us improve our website and to identify products and services that may be of interest to you.

What Are Cookies and Why Do We Use Them?
Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. CuddleEwe.com uses cookies to keep track of what you have in your shopping cart and to remember you when you return to our store. They cannot harm your computer and we do not use cookies to store any personal or financial information about you on your computer. You must accept cookies to shop at CuddleEwe.com.

What Information Do We Collect? Why Do We Need It?
There will be certain times when we will need to ask you for personal information, such as to complete an order. You can access most pages within our website where we will not ask you any information about yourself at all. This Privacy Policy will cover those times when we do need to ask you for personally identifiable information and how it will be used once you give it to us.

We May Collect Your Name, Address and Phone Number.
When you order from CuddleEwe.com, we will need your name, street address, telephone number or other "offline" contact information.

We will need this information to complete and support your orders from CuddleEwe.com web site. This information may be disclosed to our staff and to third parties only if they are involved in the completion, delivery or support of your order or your use of the CuddleEwe.com website.

We May Collect Your E-mail Address.
We may request your e-mail address, or other information needed to contact you online. We use it to complete and support your orders from and use of the CuddleEwe.com web site, to respond to any questions you might have and to provide you with information about specials occurring on the CuddleEwe.com web site if you have opted-in to receive it. This information may be disclosed to our staff and to third parties only if they are involved in the completion, delivery or support of your order or your use of the CuddleEwe.com website.

We May Collect Purchase Information.
We may collect information generated by the purchase of a product or service, like payment method. We use this information to process your order and support your use of the CuddleEwe.com web site. This information may be disclosed to our staff and to third parties only if they are involved in the completion, delivery or support of your order or your use of the CuddleEwe.com website.

We May Collect Navigation and Path Data.
As you browse our web site, we may gather navigational and path data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. This information is used to analyze trends and statistics about how our visitors use the CuddleEwe.com, it is not used to track individual movements. We may also collect other aggregate (non-personally identifiable information) about our visitors, such as gender, age or income. This information would be given to us voluntarily, such as during a survey, and cannot be determined simply by visiting our website.

Are There Certain Instances Where This Information May be Disclosed?
On rare instances, we may disclose your information if we believe it is necessary to protect our legal rights, if harmful conduct is threatened to You, The Merlo Company, Inc. or Others, or if The Merlo Company, Inc. is served with valid legal process, such as a subpoena, search warrant, statute or court order, or if The Merlo Company, Inc. believes that membership has been used to commit unlawful acts or acts that may endanger the health or safety of another user or of the general public.

How Do We Protect The Information You Give Us?
Protecting your order information is a priority for us. Our database is secured and available only to those with proper credentials. Additionally, our system automatically purges and destroys credit card information routinely; this prevents unauthorized access to your credit card information in the event our security is breached.

In addition, we use Secure Sockets Layer (SSL) technology to protect your online order information. If you wish to check the security of your connection, look at the lower left-hand corner of your browser window after accessing a secure server. (You will begin the SSL encryption process automatically as you proceed to check out). If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL of your browser. When accessing a secure server, the site address will change from "http" to "https." You can also check our security certificate status by clicking the GeoTrust® icon at the top of our shopping and checkout pages for verification.

Receiving E-mail From The Cuddle Ewe™ Company
CuddleEwe.com offers e-mail newsletters to those who have provided us their e-mail address. You will only receive a newsletter or e-mail if you agree during registration or directly from our newsletter sign-up form to receive this information. Unsubscribe instructions are included in each e-mail newsletter, or you may click here to log into your account and unsubscribe.

Please note that when you make a purchase from CuddleEwe.com we will send you an e-mail, which confirms your order, and we may also need to contact you by phone, mail or e-mail if we have other questions regarding your order.

Can You Change Your Information or Ask Not To Receive Any Additional Information From Us?
We respect your right to have your personal information only used as you would have intended from us. If you are not interested in receiving information from CuddleEwe.com, we will not send it to you. Please let us know by calling our customer service center at 1-800-290-9199 or by sending us an e-mail. We will need to know your e-mail address, full name and what information you no longer wish to receive.

You can also use the same phone number and e-mail if you need to update or correct your mailing address, phone number, e-mail address or other personal information. You may also change your contact information online by logging into your account here.

Acceptance of The Terms
By using the CuddleEwe.com web site, you agree to this Privacy Policy. This Privacy Policy supersedes any earlier version. If you do not agree with anything stated in our Privacy Policy, please do not use the CuddleEwe.com website. We may change our Privacy Policy by posting a new version of the policy on this page. It is your responsibility to review it frequently.